Terms & Conditions

Important Information

By placing an order with Just veils, you will be in acceptance of these terms and conditions, which form a legally binding contract between you (the client) and us (Just veils).

Delivery Charges

We will endeavour to keep postage charges to a minimum. These rates are based on current Royal Mail tarrifs plus an allowance for packaging and handling.

Delivery

All items are delivered via recorded delivery (UK) or via “Airsure” – signed for worldwide. This system allows for the electronic tracking of all items despatched.UK P&P IS INCLUDED IN PRICE Please e-mail for out of uk prices

Once an item has been despatched , Just veils cannot be held responsible for those goods. We can only supply you with the online tracking number for you to trace at this website.

We do not take responsibility for late or non-delivery due to factors outside our control

you can upgrade to Special delivery a charge of £5 will be adderd to your order .

if you have an urgent request or are not sure whether the item will arrive in time please call our customer services team for advise on 01773 785303. We do offer a rush order service sent via Special Delivery , There will be a surcharge of £10 for the Rush Delivery option.

Please note that any goods found to be faulty upon receipt will be replaced, but time must be allowed for the returned goods to arrive back to us before replacement goods are despatched.

Returns Policy

Please check items carefully upon receipt, or as soon is reasonable possible, and report any problems to us on 01773 785303 or via email:

If your goods are faulty we will despatch replacement goods free of charge as soon as we receive the faulty goods back. We will also reimburse your costs in sending those goods back to us.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client’s charge card, and replacement goods despatched. Please allow 28 days from receipt of returned goods for replacement goods to be re-shipped.

Returns cannot be accepted for special orders unless deemed to be faulty. Special Orders are items which have been made to order such as Tiaras and, Veils. These are not exchangeable as they have been specifically made to your own specifications and are personal to you and we would not usually be able to re-sell such items.

Sale Items

We will only accept returns on sale items if we are notified within 7 days of receipt that those goods are unsuitable.
All sale items are from stock samples and are "Sold as Seen". They may have been tried on by other bride s Whilst we will endeavour to be as fair as possible in accepting returns, sale items are sold at greatly reduced prices, which will reflect the possibility of containing flaws. Please ensure that you fully inspect all sale items as soon as reasonably possible on receipt as these items will not be refunded after 7 days from purchase.